Product support
A structured support path to help you operate the product and solve issues.
Use this page to prepare a support request with clear information about your site, license, settings, and the result you want reviewed.
Before sending
Prepare the site URL, order number, WordPress version, and any error message.
Faster diagnosis
Mention whether the issue concerns conversion, resizing, legacy processing, or licensing.
Clear route
We route the request to the right support path rather than a generic answer.
Prepare the support request
Structured details that shorten diagnosis time and help us respond accurately.
Support Overview
Support is designed to route your request to the correct path as quickly as possible.
If you already purchased ImgDexter Pro, include your order ID, license reference, and website URL for faster handling.
If you have not purchased yet, you can still contact us for compatibility or feature questions.
Before Contacting Support
Include WordPress version and plugin version when possible.
License & Update Support
Use this path for activation, updates, license transfers, and order-related issues.
Technical Plugin Support
Use this path for installation issues, workflow questions, or unexpected plugin behavior.
Pre-sale Questions
Use this path for compatibility, licensing, or feature-fit questions before purchase.
Required Information
The more precise your message, the faster we can help.
Bug Reports
Short reproducible reports are more effective than long descriptions.
Feature Requests
We welcome feature ideas that reflect real workflow problems.
License Transfer Requests
To transfer a single-site license, include your order ID and confirm whether the old site is still active.
Response Time
We respond to support and pre-sale requests within 1–2 business days.
What Support Covers
Support does not include custom development, theme work, hosting issues outside the plugin scope, or general WordPress site management.
Still need help?
Send your message with as many relevant details as possible. For license or update issues, include your order ID or license reference.